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PURPOSE AND GENERALITIES
These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website ritarita.com (hereinafter "the Website"), of which the company Alúa Cid SLU with CIF B16799553 and address at Avenida Gonzalo Navarro 24 15570 Narón is the owner.
Through its website ritarita.com, Alúa Cid SLU provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, people who wish to benefit from its services must have the condition of "Client", which is acquired by completing the registration form and following the steps that the company subsequently communicates via email ([email protected]). The condition of Client implies adherence to the Conditions of Use in the version published at the time of accessing the Website.
In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, insofar as they may be applicable to them.
RitaRita.com wishes to inform its Clients and Users that it is aimed exclusively at a professional public, only clients with businesses in the stationery and handicrafts sector, which must also contemplate the purchase and sale of products. Our customers should be aware that we do not sell products to workshop owners or craftsmen, who should contact our customers to obtain materials.
CONTACT: If you have any doubts, queries or suggestions, you can send us your comments by email to: [email protected] or by Whatsapp +34 682 366 571.
PRODUCT INFORMATION
The descriptions of the products displayed on the Website are based on the information provided by the suppliers of RitaRita.com. However, the information given about each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on the website of RitaRita.com, are displayed on the website as a guide. You can request more information about these in the contacts mentioned above.
PRICES
The prices of the products shown do not include taxes, these will be included in the shopping cart if appropriate to each of our customers. Nor do these prices include the shipping costs of the products, which are detailed separately and must be accepted by the Customer.
IMPORTANT: the retail price will always be the minimum price double the cost price marked by RitaRita.com. It can only be reduced during the sales period approved by the market and in no case earlier than 3 months after the sale of each product.
AVAILABILITY
RitaRita.com informs the Customer that the number of units available is kept up to date with the stock in warehouse and availability by our suppliers. Under no circumstances will RitaRita.com intentionally offer for sale more units than are available or have been reserved by the supplier.
RitaRita.com will do its best to satisfy all its Customers in the demand for the products. However, sometimes, and due to causes difficult to control by the company such as human error or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by ritarita.com to meet the orders of Customers.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the Customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.
PAYMENT
The Customer agrees to pay at the time of placing the order. The initial price shown on the website for each of the products offered will be increased by the relevant shipping costs. In any case, these rates will be previously communicated to the Client before formalising the purchase itself. For international shipments, due to the fact that the cost of transport is calculated according to weight, and in many cases also according to the price of fuel, if what is stipulated on the website is not sufficient to contract the shipment, we will communicate with the customer to give him/her a shipping estimate in case he/she wants to continue with the purchase.
The receipt or proof of purchase as well as the invoice corresponding to the purchase order will be available and can be viewed on ritarita.com in the section "My account", "Orders".
The Customer must pay the amount corresponding to the order by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards), transfer or deposit in account or Paypal.
The Customer must notify RitaRita.com of any undue or fraudulent charge on the card used for the purchases, by email or telephone, as soon as possible so that RitaRita.com can take the appropriate steps.
SECURITY
RitaRita.com has the highest security measures commercially available in the industry. In addition, the payment process runs on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Customer's computer and the Website's computer. In this way, the use of the SSL protocol guarantees:
That the Client is communicating its data to the RitaRita server centre and not to any other that might try to impersonate it.
That between the Client and the RitaRita server centre the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.
FORMALISATION OF ORDERS
Once the order has been formalised, that is to say, with the acceptance of the Conditions of Use and the confirmation of the purchase process, RitaRita.com will always send an e-mail to the CLIENT confirming the details of the purchase made.
CANCELLATION OF ORDERS
RitaRita.com will accept order cancellations when they are requested before the order is shipped. To make the cancellation you must request it through the form "Customer Service" or by sending an e-mail to [email protected]. Once the shipment has left our facilities, we will not be able to accept the cancellation of the same, and the CLIENT must proceed as detailed in the "Returns" section.
SHIPPING COSTS
- Shipping to Península and the Balearic Islands is 7,99€ and free from 400€, delivery in 48/72 hours.
- Shipping to the Canary Islands 50,00€, free from 700€, delivery in approximately 7 days.
- Shipping to Europe 49,99€, free from 400€. Delivery in approximately 7/10 days.
- International shipping. Shipping costs may vary depending on the weight of the package(s):
(Below is a table of approximations)
-For orders up to 400 euros: 99,99€
-For orders up to 400 euros: 99,99€
-For orders up to 600 euros: 99,99€.
-For orders up to 600 euros: 129,99€.
-For orders over 800 euros: From 219,99€ onwards
Approximate delivery in 20-45 days.
RitaRita.com reserves the right to ask the customer to pay extra in concept of "Additional shipping costs", due to the variation that may exist between one destination or another, as well as the number of packages in the shipment.
DEADLINES, PLACE OF DELIVERY AND MISPLACEMENT
I. Delivery of the product
RitaRita.com undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form, which must in any case be within the Territory. In order to optimise delivery, we would be grateful if the Customer could indicate an address to which the order can be delivered during normal working hours. The transport company will generally make a first delivery attempt during normal working hours, taking into account the time specifications provided by the CUSTOMER for the second delivery attempt in the event that the first has not been completed successfully.
RitaRita.com shall not be liable for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted.
RitaRita.com informs the Customer that it is possible that the same order may be divided into several deliveries.
II. Delivery time
Deliveries will be made by a courier company (in the case of the Peninsula and the Balearic Islands). The order placed by you will be delivered within approximately 72 working hours from the time we confirm that we have sent your order, unless there are any incidents. Although the usual delivery time of RitaRita.com usually ranges between 3-5 days from the shipment of the order. In the cases of Ceuta, Melilla and the Canary Islands, orders are sent by Correos, and we do not have approximate delivery times, depending on the service offered by Correos in each case.
In the case of international services will be assessed in each case, for more details we suggest our customers to request more information through the forms of contact mentioned above.
These delivery times are average, and therefore an estimate. It is therefore possible that they may vary due to logistical reasons or force majeure. In cases of delivery delays, RitaRita.com will inform its customers as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment in which the transport company places the product at the disposal of the Client, which is materialised through the control system used by the transport company.
Delays in delivery shall not be considered in cases where the order has been placed at the disposal of the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client, mainly absence of the latter from his home or place of delivery.
Once the order leaves our warehouse, a message will be sent to your account notifying you that your order has been accepted and is being shipped.
For security reasons, RitaRita.com will not ship any orders to PO Boxes or military bases, nor will we accept any orders where it is not possible to identify the recipient of the order and their address.
These delivery times may vary on certain occasions due to special promotions, such as sales periods. In these cases, these special conditions will always be reported in the information section corresponding to the promotion.
III. Delivery Data, Missed Deliveries and Loss of Goods
If at the time of delivery the Client is absent, the courier company will leave a receipt notifying that he/she has been at the address, or will telephone the client to arrange a delivery time. RitaRita.com contracts, as part of the courier delivery service, to carry out a series of follow-up actions aimed at ensuring that the delivery takes place.
If after 7 working days after the delivery of the order has not been arranged, the Customer must contact RitaRita.com. If the Customer does not do so, the order will be returned to our warehouses 10 working days after the order has been dispatched and the Customer will be responsible for the actual shipping and return costs of the goods, as well as any associated administration costs. These shipping and return costs may be higher than those offered on our website, because ritarita.com takes care of a large part of these shipping costs as a special promotion for customers. These shipping and return costs will also vary depending on the weight and dimensions of the order.
If the reason for non-delivery is that the parcel has been lost, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.
RitaRita.com is not responsible for any possible losses that may occur in the case of shipments sent by the post office.
IV. Diligence in the delivery
The Client must check the good condition of the package with the carrier who, on behalf of RitaRita.com, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, he/she undertakes to notify the company via email as soon as possible, within 24 hours of delivery. After this time, no incidents of this type will be dealt with (only parts under warranty).
RETURN
All products purchased at RitaRita.com may be returned and refunded, provided that the Customer informs RitaRita.com of his/her intention to return the product(s) purchased within a maximum period of 14 calendar days from the date of delivery and that the rest of the conditions set out in this section are met.
RitaRita.com will only accept returns that meet the following requirements:
1. The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
2. The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be sent in the box in which it was delivered, the Customer must return it in a protective box so that the product arrives at the RitaRita.com warehouse with the maximum possible guarantees.
3. An annotation informing of the order number must be included inside the package, where the returned products and the reason for the return must also be marked.
The CUSTOMER may return the product to RitaRita.com by any means he/she deems appropriate, the CUSTOMER always being responsible for the return shipping costs and the risk of losing the package. If the reason for the return is attributable to RitaRita.com (the product is defective or incorrect with respect to what was requested in the order), the amount of the refund will be reimbursed. If the reason is other (the products were delivered correctly), the cost of the return will be charged to the customer.
To proceed with a return, the following steps must be followed in cases where the products are in perfect condition:
1. Inform us within 14 calendar days of receipt that the product is to be returned. The information can be sent by email to [email protected] or by using the customer service form.
2. RitaRita.com will inform the customer of the address to which the product should be sent.
3. The customer must send it by a courier company of their choice. The return must be paid for by the customer.
4. Inform the customer of the courier company used, date and time of return.
In order to proceed with a return, the following steps must be followed in the case of defective products:
1. Inform us within 14 calendar days of receipt that the product is to be returned. The information may be sent by mail to [email protected] or by using the customer service form.
2. The CLIENT must ensure that the products are well packaged and protected for shipping.
3. RitaRita.com will collect the goods.
4. Once the condition of the goods has been checked, the amount will be paid to the CUSTOMER as long as the defect is a manufacturing defect.
5. If the company verifies that the products are in perfect condition, it will pay the corresponding part after subtracting the shipping costs.
6. If the company verifies that the products do not have any defect and that they are used, it will proceed to send them back to the customer after payment of the corresponding shipping costs.
Returns and partial cancellations will result in partial refunds.
RitaRita.com will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund to the Customer's account or card will depend on the card and the issuing institution. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
In any case, the CUSTOMER is provided with all the information necessary to make a refund in the section CONDITIONS OF DELIVERY AND RETURNS. Please read this section carefully before confirming your order.
GUARANTEE OF THE PRODUCTS PURCHASED
RitaRita.com acts as a distributor of manufacturers who guarantee that the products presented for sale on ritarita.com work properly and do not present defects or hidden defects that could make them dangerous or unsuitable for normal use.
The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, he/she will have the instructions provided by the manufacturer in the box, sufficient for the correct use and installation of the product and all the information about the warranty. No Customer may request a longer warranty than the one indicated therein.
The warranty shall be void in the event of defects or damage caused by external factors, accidents, in particular electrical accidents, wear and tear, installation and use not in accordance with the Manufacturer's instructions.
Products modified or repaired by the Customer or any other person not authorised by the Manufacturer are excluded from the warranty. The warranty shall not apply to apparent defects and defects of conformity of the product, for which any claim must be made by the Customer concerned within 7 days of delivery of the products. The warranty shall not cover products damaged by improper use.
INTELLECTUAL AND INDUSTRIAL PROPERTY
RitaRita.com holds all rights over the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, text, logos, designs, trademarks, trade names and data included on the website.
Clients and Users are warned that such rights are protected by current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered to be a computer programme, and therefore, all current Spanish and European Community legislation on the subject is also applicable to it.
It is expressly forbidden to reproduce all or part of this website, or any of its contents, without the express written permission of RitaRita.com.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialisation, public communication and/or any other action that involves an infringement of current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the Web without the prior express written authorisation of RitaRita.com is strictly prohibited.
RitaRita.com informs that it does not grant any implicit licence or authorisation whatsoever on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.
The use of the contents of the web domain is only authorised for informative and service purposes, provided that the source is cited or referred to, and the user is solely responsible for the misuse of the same.
ACCESS AND STAY ON THE WEB. OUR CONTENTS
Clients and Users are fully responsible for their conduct when accessing the information on the Web, while browsing the Web, as well as after having accessed it.
As a consequence of the above, Clients and Users are solely responsible to RitaRita.com and third parties for:
1. The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the website, whether or not produced by RitaRita.com, whether or not published officially under its name.
2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the Web or its services or prevent normal enjoyment by other users.
RitaRita.com reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as to deny access to the Web to Customers and Users who misuse the contents and/or breach any of the conditions that appear in this document.
RitaRita.com informs that it does not guarantee:
1. That access to the Website and/or linked websites is uninterrupted or error-free.
2. That the content or software to which Clients and Users access through the Website or the linked websites does not contain any error, computer virus or other elements in the content that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.
3. The use that Clients and Users may make of the information or content of this website or linked websites for their own personal purposes.
The information contained in this website should be considered by Clients and Users as informative and orientative, both in relation to its purpose and its effects, for which reason:
RitaRita.com does not guarantee the accuracy of the information contained in this website and therefore does not assume any responsibility for any possible damage or inconvenience to users that may result from any inaccuracy on the Web.
OUR RESPONSABILITY
RitaRita.com does not assume any responsibility derived, by way of example but not limited to:
1. The use that Customers or Users may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial content of the Web or third parties.
2. For possible damages to Clients or Users caused by normal or abnormal functioning of the search tools, the organisation or location of the contents and/or access to the Website and, in general, for errors or problems generated in the development or instrumentation of the technical elements that the Website or a programme provides to the User.
3. For the contents of those pages to which Clients or Users may access from links included on the Website, whether authorised or not.
4. The acts or omissions of third parties, regardless of whether these third parties may be linked to the COMPANY by contract.
5. Access by minors to the content included on the Website, it being the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any of the tools to control Internet use in order to prevent (i) access to materials or content unsuitable for minors, as well as (ii) the sending of personal data without the prior authorisation of their parents or guardians.
6. Of the communications or dialogues in the course of debates, forums, chats and virtual communities that are organised through or around the Website and/or linked websites, nor shall it be liable, therefore, for any damages and prejudices suffered by Clients or individual and/or collective Users as a result of such communications and/or dialogues.
RitaRita.com will not be responsible in any case when they occur:
1. Mistakes or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of RitaRita.com.
2. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the services of the website are constantly operational.
3. Errors or damage caused to the website due to inefficient and bad faith use of the service by the Client.
4. Non-operability or problems with the email address provided by the Client for sending the order confirmation.
5. In any case, RitaRita.com undertakes to solve the problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution to the incident.
6. Likewise, RitaRita.com has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. RitaRita.com reserves the right to modify the conditions of application of the promotions, to extend them with due notice, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behaviour in the participation of the same.
INTELLECTUAL PROPERTY
All rights to this site and its content are reserved worldwide. Retaining, copying, distributing, publishing or using any portion of its content is strictly prohibited.